Order FAQ
Where is my order?
Where is my order?
If you need help tracking your order down, shoot us a note at support@hickies.com with the subject line “Where Is My Order.” Be sure to include your order confirmation number with it if you have it, and we’ll help you find it.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, GooglePay and AmazonPay at this time.
Can I cancel my order?
Can I cancel my order?
If you haven’t received a shipping confirmation yet, there might still be time for us to cancel your order. Send an email to support@hickies.com with the subject line “Cancel My Order” and include the order confirmation number if you have it. We’ll take care of the rest!
How do I modify my order?
How do I modify my order?
We can help! So long as your order hasn’t shipped yet, we can update it for you. Shoot us a note at support@hickies.com with the subject line “Modify My Order,” letting us know your order number and what needs to be changed. We’ll get to work!
I didn’t receive my order. What should I do?
I didn’t receive my order. What should I do?
Get in touch! Let us know at support@hickies.com with the subject line “Order Not Received” and we’ll get to the bottom of it. Be sure to include your order number in your note.